服务英语·过境与转机服务 情景对话

服务英语·过境与转机服务 情景对话

Airport staff（A）：机场工作人员

Traveler（T）：旅客

1. 过境审查

A: May I see your passport, please?

请给我你的护照。

T: OK. Here is my passport.

好的，给您。

* * *

A: Where are you staying?

在哪儿住宿?

T: I will stay at New York Hotel.

我将住在纽约饭店。

* * *

A: What's the purpose of your visit?

旅行的目的是什么？

T: Sightseeing.

观光。

* * *

A: Do you have a return ticket to Beijing?

是否有北京回程机票？

T: Yes, here it is.

有的，这就是回程机票。

* * *

A: How long will you be staying in the United States?

预计在美国停留多久？

T: I'm just passing through. I am leaving for Finland tonight.

我只是过境而已。今晚即动身前往芬兰。

* * *

A: How much money do you have with you?

你随身携带多少现金？

T: I have about 1000 dollars.

大约1000元。

* * *

A: Good. Have a nice day.

祝你玩得愉快。

2. 去往转机

T: Excuse me, ma'am. Where do I make my connection?

女士，打扰一下。请问要转机的话应该怎么走？

A: Did you go through the procedures at the flight connection counter?

您已经办理过转机手续了吗？

* * *

T: Yes. I have finished it.

是的，已经办理完了。

A: Then you are going to board now?

那么您现在是要登机吗？

* * *

T: Right.

是的。

A: You need to go that way.

您请往那边走。

* * *

T: Which gate should I go to then?

请问需要去几号登机口？

A: What is your final destination, Sir?

请问您的最终目的地是哪里？

* * *

T: I'm going to Los Angeles, America.

我要去美国洛杉矶。

A: Then go to gate 6.

那么请去6号登机口。

* * *

T: Thank you very much!

非常感谢！

A: You're welcome. Have a good trip!

不客气。祝您旅途愉快！

3. 错过转机

T: Our flight was late, and I missed my connecting flight.

我们的飞机晚点了，我错过了转机。

A: What's your flight number?

您的航班号是多少？

* * *

T: You mean the first flight I took?

你说的是我乘坐的第一趟航班吗？

A: No, the connecting flight.

不是的，是转接航班。

* * *

T: It's CA 30.

是航班CA 30.

A: Wait a moment, please, I'll check it for you.

请稍等一下，我帮您查一下。

* * *

T: OK.

好的。

A: Oh, yes. The connecting flight has taken off. We can help you find an alternate flight that will get you where you are going.

哦，是的，转接航班已经起飞了。我们可以帮您找到另外的航班到达您的目的地。

* * *

T: Whom should I call?

我应该问谁呢？

A: You are in the right place.

我们这里就可以了。

* * *

T: I think the flight we missed was the last flight today.

我觉得我们错过的飞机是今天最后一班了。

A: We can go on the computer and try to find an alternative flight on another airline. If not, we can accommodate you.

我们从电脑上查查看有没有另外一趟航班，如果没有的话，我们可以为您提供今晚的住宿。

* * *

T: What if I get stuck here and can't get out of this airport?

如果我困在这儿，不能出机场怎么办呢？

A: There is a shuttle bus that is still running and can take you into town to a hotel.

有机场巴士可以把您带到旅馆。

* * *

T: I don't have any money for a hotel room.

我没有钱付住宿费。

A: The flight that you missed is our airline's, so we will pay for your hotel room.

您错过的航班是我们航空公司的，所以我们会付您的住宿费用。

4. 寻找登机门

A: May I help you?

要我效劳吗？

T: Yes. I'm a transit passenger for this flight. Can you tell me where to go?

是的，我是这班飞机的过境旅客，你能告诉我怎么走吗？

* * *

A: Let me see. Oh, you're at the wrong gate. Your plane leaves from Gate No. 6.

我想想看。哦，您走错门了，您的班机从第六号登机门起飞。

T: Really? I hope it wouldn't have left without me.

真的吗？希望它不会不等我就起飞。

* * *

A: No, don't worry. Just follow me.

不会的，不用担心，我带您过去。

T: That's very nice of you. Thank you so much.

你真是太好了。太感谢你了。

* * *

A: You are welcome.

不用客气。

5. 询问如何转机

T: Excuse me. I need to take the connecting flight to Moscow, but I don't know what to do now, can you help me?

打扰了，我需要乘坐去莫斯科的转接航班，但我不知道现在要怎么做，你能帮我吗？

A: Yes. You just got off the first flight, didn't you?

是的，您刚刚下了第一班飞机对吗？

* * *

T: Yes, and then I came here directly.

是的，然后我就直接来到这儿了。

A: OK, what you should do now is to find the connecting flight counter.

好的，现在您要做的就是要找到转机柜台。

* * *

T: Can you tell me how to get there? It's easy for me to get lost in a strange place.

你能告诉我怎么过去吗？我很容易在陌生的地方迷路。

A: Sure. The connecting flight counter is on the second floor of the terminal building. It's in front of you when you get to the second floor by the elevator.

当然，转机柜台在候机大楼的二层，您乘电梯上到二层后，它就在你前方。

* * *

T: Oh, great. And then they will tell me what to do?

哦，太好了。那然后他们会告诉我怎么做吗？

A: They will give you the ticket of the connecting flight after you give them your credentials.

你把证件给他们后，他们会给你转机的机票。

* * *

T: Then I can get on the plane?

然后我就可以上飞机了吗？

A: No. Can you tell me when the connecting flight arrives?

不是的，你能告诉我转接班机什么时候到吗？

* * *

T: About 10:30.

大约十点半。

A: It's 8:30 now. So the boarding time is in about one hour. After you get your ticket, you need to find the corresponding waiting lounge and sit for almost an hour.

现在是八点半，所以距登机时间还有一个小时。在你拿到票后，你需要找到相应的候机厅，然后在那里休息差不多一个小时。

* * *

T: Great. To tell you the truth, I'm a little bit tired now.

太好了，跟你说实话，我确实有点累了。

A: You can have a good rest in the waiting lounge. There are drinks and food.

那您可以在候机厅好好休息一下。那里有食物和饮料。

* * *

T: Yes. It's very thoughtful of you. Oh, right. What about my luggage? Need I to collect my luggage now?

是的，你太细心了。哦，对了，我的行李怎么办？我需要现在去取我的行李吗？

A: No, you don't have to. The cargo aircraft will take your luggage to your destination. So don't worry about that.

不，不需要，货机会把行李直接运到目的地，所以不用担心。

* * *

T: Great. Then I will be more relaxed. Thank you so much.

太好了，那样我就可以更轻松了。谢谢你了。

A: My pleasure. Have a nice trip.

不用客气，祝您旅途愉快。