服务英语·迎客服务 情景对话

服务英语·迎客服务 情景对话

1. 有提前预订的客人

R=Receptionist (接待员) C=Customer (顾客)

R: Good evening, how are you today?

晚上好，您今天好吗？

C: Fine, thank you.

还不错，谢谢。

* * *

R: Have you made a reservation in advance, sir?

请问先生您有提前预订吗？

C: Yes, we have.

是的，我们已经预订过了。

* * *

R: When did you make the reservation?

您什么时候预订的？

C: I have made a reservation the day before yesterday.

我是在前天预订的。

* * *

R: Under whose name was the reservation made?

请问您是用谁的名字预订的？

C: A reservation for two under John.

是以约翰的名字预订的，两个座位。

* * *

R: Just a moment, please. Oh, here it is, 7:00 p.m., John Smith, two, non-smoking section.

请稍微等一下。噢，在这儿，晚上7点，约翰·史密斯，两个人，无烟区。

C: That's us.

是我们，没错。

* * *

R: Right this way, please. Your table is ready. We have been holding it for you.

这边请。您的餐位已经准备好了。我们正恭候您的光临。

C: Fine. Thank you.

好的，谢谢。

2. 无提前预订的客人

R=Receptionist (接待员) C=Customer (顾客)

R: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation, please?

晚上好，先生女士。欢迎光临我们饭店，请问您有预订吗？

C: I don't think I have.

没有。

* * *

R: How many persons are there in your party?

你们一行一共几个人？

C: Four.

4个。

* * *

R: Where do you prefer to sit?

您想坐哪个位置？

C: I want to sit by the window.

我想坐靠窗的位置。

* * *

R: I will show you to your table. This way, please. How about the centre table? It's up to 6 seats.

我带您入座，这边请。这张桌子怎么样，最多可以坐6个人。

C: Ok, That's fine.

好，这里很好。

* * *

R: Please take a seat, sir.

先生，请坐。

C: Thanks.

谢谢。

* * *

R: Here's the menu. The waiter will be at your service soon.

这是菜单，服务员马上就过来。

3. 无座位需顾客等候

R=Receptionist (接待员) C=Customer (顾客)

R: Good evening, sir. Welcome to Xinhua Restaurant. Do you have a reservation, sir?

晚上好，先生。欢迎光临新华饭店。请问您订位了吗，先生？

C: No, I am afraid we don't.

没有。

* * *

R: I'm sorry. The restaurant is full now. You have to wait about half an hour. Would you care for a drink at the lounge until a table is available?

很抱歉，餐厅现在已经坐满了。大概要等30分钟才会有空桌。您可以在休息室喝杯饮料稍等一会儿吗？

C: No, thanks. We'll come back later. May I reserve a table for two?

不用了，谢谢。我们等一会儿再来。请替我们预订一张二人桌，可以吗？

* * *

R: Yes, of course. May I have your name, sir?

当然可以。请问先生贵姓？

C: Bruce. By the way. Can we have a table by the window?

布鲁斯。顺便问一下，我们可以要一张靠近窗户的桌子吗？

* * *

R: We'll try to arrange it, but I can't guarantee, sir.

我们会尽量安排，但不能保证，先生。

C: That's fine.

好吧。

* * *

R: I will seat you as soon as we have a table.

一旦我们有空位我会立马给您安排的。

C: Thank you.

谢谢。

* * *

R: You are welcome.

不用谢。

(Half an hour later, the couple come back.)

R: Your table is ready, sir.

你们的桌子已经准备好了，先生。

C: Good.

好的。

* * *

R: Please step this way.

请往这边走。