酒店英语口语完整版

电话英语的应对

1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”您好，这里是问询处。

“Information Desk speaking. May I help you?”问询处，请问您要服务吗?

2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number. 不好意思，您打错电话了。

This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。

如果是总线转错内线时，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

这里是客房预约处，我帮您转接到餐厅预约柜台。

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.

不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗?

3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生现在外出。他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在讲电话。请您在线上稍侯好吗

I’ll tell him to call you back when he returns.他回来时，我会请他回电。

May I have your name and phone number, please? 请告诉我您的大名和电话好吗?

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling. 感谢您的来电。

You are welcome, sir 先生，不客气。

We look forward to hearing from you. 我们静候您的佳音。

Please contact me if you have any further questions.如果您有任何其他问题，请和我联络。

三.柜台服务

B=行李服务员(Bellman) C=服务员 (Clerk) H=客房服务员(Housekeeping)

BC=领班(Bell Captain) G=客人(Guest)

To the Front Desk.带客人到柜台

B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。

G: Thank you.谢谢你。

B: How many pieces of luggage do you have?请问您有多少件行李?

G: Just this three.只有这3件。

B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗?

G: Yes. That’s all.对，就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks.我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.

当您办好住宿登记时，行李服务员会带您到房间。

G: OK. Fine. 好极了。

B: Please enjoy your stay.祝您住宿愉快。Taking a guest to the room带领客人至客房